SMART – RESPONSIVE – IMAGINATIVE
We are a leading small and mid-sized business technology consulting and managed IT service provider. We design and build powerful, meaningful IT (Information Technology) and Internet solutions for businesses in the Coachella Valley area. Focusing on elevating its client’s use of business information technology, we provide managed IT services, IT outsourcing services, IT consulting and CIO services.
What an IT Support company should do
Outsourcing IT support can be wonderful or it can be a nightmare. The difference stems from how outside companies go about providing their services. Here are a few things your IT company should do to make sure everything goes smoothly.
Understand Your Business and Software
Too often, IT support companies try to use one-size-fits-all solutions that actually fit almost no one. For example, they’ll provide call-in support that’s only available during standard business hours even if your company is using its computers 24/7. Alternatively, they’ll recommend that everyone use the same suite of software even if half of it would be of no use to you.
If your company has been struggling with one of these cookie-cutter providers, it’s time to make a change. Your provider should come to your company and stay as long as it takes to get a good feel for how you do things. They should learn all of the ins and outs of your software and systems so that they can offer true help when their techs are approached with problems. If they suggest new solutions, they should choose ones that you can integrate without undue disruption to your current processes. Then, you’ll get the benefits you’ve been looking for.
Offer a Variety of Services
Since every company is different, an IT support company should offer several support options. A full range, going all the way from business-hours call-in support all the way to full IT department operation, ensures that everyone can quickly get the help they need. Such a range of services also ensures that your outsourced support provider can keep up with changes at your company. This is essential for growing companies. Businesses that are on their way up may go from needing to ask a few IT questions all the way to requiring full support in just a year or two. When your company is growing like that, you don’t want to have to turn your attention from its essentials just to find a new provider.
Offer IT Consulting and Management Services
Sometimes, there’s no getting around the fact that your current software or hardware solutions really aren’t solving anything. That’s when you need to bring in something new. If you have little or no idea what that “something” should be, you need to be able to turn to your IT support provider for suggestions. A good provider is willing to come to your location to discuss your needs, watch current operations, and then suggest the best solution for your budget and requirements. These providers won’t just suggest whatever is easiest for them to handle. They’ll truly look for the options that will work best for your specific operations.
Sometimes, companies need more than just “support.” If you’d like to outsource your entire IT division or its management, a full-service provider will be able to handle the job.
Be Up on Modern Developments
There is a fine line between being modern and being so cutting edge that everything is in perpetual beta. The best IT support companies will suggest options that are both modern and stable. Of course, it also needs to suggest the solutions that will actually be helpful to your business. Your company can then get all of the benefits of newer developments like cloud-based software and hosting – without increasing the risk of system instability.
These are just some of the things that set us above the cookie-cutter IT support houses. To learn more about us and how we can help your company get the most from technology, just contact us. We’ll be happy to set up an initial consultation and suggest the services that will best help your company.